My payment form isn’t loading

Try refreshing the page and clearing your browser cache. If the issue persists, check that the app is properly installed and your merchant credentials are configured. Contact techsupport@paymentspartner.us with a screenshot of any error messages.

A customer’s payment was declined

Declines can occur for various reasons including insufficient funds, incorrect card details, or bank restrictions. The decline reason code is displayed in the transaction details. Common codes: 05 (Do Not Honor), 51 (Insufficient Funds), 54 (Expired Card). Have your customer contact their bank or try a different payment method.

How do I process a refund?

Refunds can be processed through North’s Payments Hub dashboard. Navigate to Transactions, find the original transaction, and select the refund option. Both full and partial refunds are supported for card and ACH transactions.

When will I receive my funds?

Card transactions: Typically settled within 1–2 business days. ACH transactions: Standard funding is approximately 3 business days from the settlement cut-off. Contact your payment support representative for specific settlement schedule details.

I received an ACH return notification

ACH returns occur when a bank rejects a transaction (e.g., insufficient funds, closed account). Common return codes: R01 (Insufficient Funds), R02 (Account Closed), R03 (No Account). Contact paymentsupport@paymentspartner.us for assistance with ACH returns.

How do I update my merchant account information?

Contact our payment support team at paymentsupport@paymentspartner.us to update your merchant account details, banking information, or processing configuration.

Suspected Fraudulent Activity?

If you suspect unauthorized or fraudulent transactions on your account, call us immediately at paymentsupport@paymentspartner.us. We will investigate and take action to protect your account.